Effective Date: May 18, 2026 · Last Updated: May 18, 2026
Every table at Capriciano Osteria is a commitment — we plan the kitchen, the wine, and the room around the guests who confirm a reservation. This Reservation & Cancellation Policy describes how we accept, hold, and release reservations, the fees that may apply, and the practical etiquette that allows us to take care of every guest in the dining room. Please read it together with our Allergen & Dietary Notice, our Accessibility Statement, and our Terms of Service.
1. How to Book
- Online: through our reservation form at capriciano.com/make‑a‑reservation or through OpenTable.
- By telephone: (707) 800‑7904 during operating hours.
- By email: hi@capriciano.com for private events, large parties, and special requests.
- Walk‑in: always welcome, accommodated based on availability. Walk‑in guests are seated at the host stand’s discretion and are not guaranteed a particular table or seating area.
Reservations are recommended for weekends, holidays, and any party of four (4) or more. The Panini menu is served from 11:00 a.m. to 4:00 p.m.; the full menu is served at all other times. Hours and menu availability are subject to change — please check the Site or call ahead.
2. Confirmation
A reservation is considered confirmed once you receive a confirmation message from OpenTable, an email from us, or verbal confirmation from a member of our team. A request submitted through our online form is not confirmed until we reply. If you do not receive a confirmation within twenty‑four (24) hours of submitting an online request, please contact us by phone.
3. Credit Card Holds
For standard reservations (parties of 1–7), we do not place a credit card hold at the time of booking. A credit card may be requested only as a guarantee for large parties (8 or more), holiday menus, or private events. When a hold is placed, it is released within 5–10 business days of your visit, with the exception of any applicable no‑show or late‑cancellation fee.
For standard reservations (parties of 1 to 7), we do not place a hold on your credit card at the time of booking. We may, however, request a credit card on file for high‑demand dates (such as Valentine’s Day, Mother’s Day, Father’s Day, Christmas Eve, and New Year’s Eve) to secure your reservation, and we will inform you at the time of booking if a hold or prepayment is required. Any no‑show fee or late‑cancellation fee described in Section 5 may be charged to the card on file.
4. Modifications
To modify a reservation (change of date, time, or party size), please contact us through the same channel used to book or call (707) 800‑7904. A material change in party size made within the cancellation window described in Section 5 may be treated as a partial cancellation for purposes of any applicable fee. We make every effort to accommodate reasonable last‑minute changes but cannot guarantee additional seats once the dining room is fully booked.
5. Cancellation, Late Arrival, and No‑Show Fees
Standard reservations (parties of 1 to 7)
- Cancellation window: at least twenty‑four (24) hours before the reservation time.
- Late‑cancellation fee: a cancellation made fewer than twenty‑four (24) hours before the reservation, or a no‑show, is subject to a fee of twenty‑five U.S. dollars (US$25) per guest, charged to the credit card on file (if any). If we do not have a card on file, we may invoice the responsible party at the contact information provided.
- Late‑arrival grace period: we hold your table for fifteen (15) minutes past the reservation time. If you arrive more than fifteen minutes late without prior notice, we may release the table to another guest, and the late‑cancellation fee may apply.
Large parties (8 or more guests)
- Booking channel: by phone or email only; we do not accept large‑party requests through OpenTable.
- Cancellation window: at least forty‑eight (48) hours before the reservation time.
- Late‑cancellation or no‑show fee: thirty‑five U.S. dollars (US$35) per guest based on the confirmed headcount.
- Headcount changes: a reduction in the confirmed headcount within forty‑eight (48) hours of the reservation is treated as a partial cancellation, and the no‑show fee may be charged for each missing guest below the confirmed count.
- Late‑arrival grace period: fifteen (15) minutes for the host of the party; the table is held in full only when the host arrives.
6. Automatic Gratuity for Parties of Five or More
A twenty percent (20%) service charge is automatically added to the bill for every party of five (5) or more guests. The service charge is shared with the entire service team in accordance with our internal tip‑pooling practices, consistent with Cal. Lab. Code §351. The service charge is a charge for service and is not a gratuity in the strict sense of Cal. Lab. Code §350(e); it is fully distributed to staff who are part of the chain of service to the table. Guests who wish to add additional gratuity beyond the twenty percent service charge are welcome but never expected to do so.
7. Private Events and Restaurant Buyouts
- Capacity: up to fifty (50) guests for standard indoor private dining; up to fifty (50) guests on the Al Fresco Terrace (seasonal); up to eighty‑nine (89) guests for a full restaurant buyout.
- Deposit: a deposit equal to fifty percent (50%) of the estimated food and beverage minimum is required at the time of booking to secure the date. The 50% deposit is applied to the final invoice for the event.
- Cancellation by guest:
- More than seven (7) days before the event — the deposit is refundable, less a one‑hundred U.S. dollar (US$100) administrative fee that covers planning, menu development, and credit‑card processing.
- Seven (7) days or fewer before the event — the deposit is forfeited in full.
- Final headcount: due no later than seventy‑two (72) hours before the event. The final invoice is calculated on the greater of (a) the confirmed final headcount or (b) the actual number of guests served.
- Beverage minimums and bar arrangements: negotiated separately for each event; described in your event contract.
- Cancellation by Capriciano due to Force Majeure: see Section 11.
8. Holiday and Special‑Menu Reservations
Reservations for Valentine’s Day, Mother’s Day, Father’s Day, Christmas Eve, New Year’s Eve, and other special‑menu services may require prepayment of a per‑guest menu fee at the time of booking. Prepayment is non‑refundable within seventy‑two (72) hours of the reservation. Outside of that seventy‑two‑hour window, a guest who cancels in writing may request a refund of the prepayment less a ten percent (10%) administrative fee, or may apply the prepayment to a future reservation within ninety (90) days at the guest’s election.
9. Corkage and Outside Beverages
Guests may bring a maximum of three (3) bottles of wine per table for a corkage fee of twenty‑five U.S. dollars (US$25) per bottle. The corkage fee for one bottle is waived for each bottle ordered from our wine list. Wines brought from outside must not appear on our current wine list. We do not allow outside spirits or beer.
10. Outside Food, Cakes, and Catering
Guests are welcome to bring a cake or other celebration dessert from an outside bakery, subject to a modest plating fee. No other outside food is permitted in the restaurant.
Outside food is generally not permitted, with one exception: a guest celebrating a birthday, anniversary, or similar occasion may bring a celebration cake or dessert prepared at a licensed bakery. A plating and service fee of $5 per guest will be added to the bill. The cake must be delivered intact, in its original packaging, and we ask for advance notice at booking so we can plan service.
11. Force Majeure
Capriciano will not be liable for, and may cancel or modify a reservation or event without penalty in response to, any event beyond its reasonable control, including: act of God; fire, wildfire, smoke event, or air‑quality emergency; earthquake; flood; epidemic, pandemic, or other public‑health event; government order or health‑department directive; loss of electrical, gas, water, or internet service; labor disturbance; or civil unrest (each a “Force Majeure Event”). In the event of a Force Majeure Event affecting your reservation, we will at our election (a) refund any deposit or prepayment in full, (b) offer to reschedule, or (c) issue a credit toward a future visit valid for twelve (12) months. Cancellation fees described in Section 5 do not apply when the guest is prevented from attending by a Force Majeure Event personally affecting the guest, provided the guest notifies us as promptly as practicable.
12. Refusal of Service
We reserve the right to refuse service to, or to require the departure of, any person whose conduct we determine, in our sole reasonable judgment, to be disruptive, unsafe, threatening, intoxicated, abusive to staff or other guests, or in violation of law or of our published policies. We do not refuse service on the basis of race, color, religion, national origin, sex, gender, gender identity or expression, sexual orientation, age, disability, marital status, military or veteran status, source of income, or any other classification protected by federal or California law (including the Unruh Civil Rights Act, Cal. Civ. Code §51).
13. Alcohol Service and Minors
We serve alcoholic beverages only to guests of legal drinking age (twenty‑one (21) years or older) and require valid government‑issued photo identification, consistent with Cal. Bus. & Prof. Code §25658. We do not serve alcohol to any guest who appears obviously intoxicated, consistent with Cal. Bus. & Prof. Code §25602. Minors are welcome in our dining room when accompanied by a parent or guardian; per California law, minors are permitted in areas of the restaurant where alcohol is served and consumed.
14. Service Animals, Emotional Support Animals, and Pets
Service animals. Service animals trained to perform a task for a person with a disability are welcome throughout the restaurant in accordance with Title III of the Americans with Disabilities Act, 28 C.F.R. §36.302(c), and Cal. Civ. Code §54.1. Our staff is permitted by federal regulation to ask two questions only: (1) is the animal required because of a disability, and (2) what work or task the animal has been trained to perform.
Emotional support animals. Emotional support animals, comfort animals, and therapy animals do not qualify as service animals under the ADA and Cal. Civ. Code §54.1 and are not entitled to access to the dining room. Emotional support animals are not service animals under federal or California law and are not entitled to access. We do not currently extend courtesy seating for emotional support animals.
Other pets. Pets other than service animals are not permitted on the premises, including the Al Fresco Terrace
15. Smoking and Vaping
In compliance with the California Indoor Clean Air Act (Cal. Lab. Code §6404.5) and the City of Santa Rosa Municipal Code, smoking, vaping, and the use of electronic cigarettes are not permitted inside the restaurant or on the Al Fresco Terrace. Smoking, vaping, and the use of electronic nicotine delivery systems are prohibited throughout the restaurant and the Al Fresco Terrace, in accordance with California Labor Code §6404.5 and applicable Sonoma County and City of Santa Rosa ordinances.
16. Photography and Filming
By dining at Capriciano you acknowledge that we may take photographs or video of the premises for marketing and promotional purposes, as further described in Section 9 of our Terms of Service. If you would prefer not to be included, please inform your server on arrival.
17. Dietary Restrictions and Allergies
Please tell us about any food allergy or dietary restriction (a) at the time of booking, so the kitchen can plan, and (b) again to your server on arrival. For details on our cross‑contamination practices, menu markings (GF, DF, V, VG), and severe‑allergy protocol, please review our Allergen & Dietary Notice.
18. Accessibility
Our restaurant is step‑free to the main dining areas, the Al Fresco Terrace, and our restrooms. Please let us know at booking if any guest in your party would benefit from particular seating, large‑print menus, or other accommodation. See our full Accessibility Statement.
19. Billing Disputes
If you believe a charge to your account is in error, please contact us within thirty (30) days of the charge at (707) 800‑7904 or hi@capriciano.com. We will investigate in good faith and respond within fifteen (15) business days. Where we determine an error has occurred, we will issue a refund or credit promptly. Nothing in this Section limits your rights under applicable consumer‑protection law or your card issuer’s dispute‑resolution procedures.
20. Changes to This Policy
We may revise this policy from time to time. The revised version will be posted at this URL with an updated “Effective Date.” Reservations made before a change are governed by the policy in effect at the time the reservation was confirmed; reservations made on or after the Effective Date are governed by the revised policy.
21. Contact
Capriciano Restaurant Group LLC d/b/a Capriciano Osteria
505 Mendocino Avenue
Santa Rosa, CA 95401
Email: hi@capriciano.com
Telephone: (707) 800‑7904